Privacy policy

Disclosure Items Based on the Act on the Protection of Personal Information

Regarding our company’s privacy policy, we disclose below the items that should be made public pursuant to the “Act on the Protection of Personal Information” (Act No. 57 of May 30, 2003; hereinafter referred to as the “Personal Information Protection Act”). Terms such as “personal information” and “third parties” used in this disclosure are defined in accordance with the Personal Information Protection Act.

Furthermore, each of our brands may have separate provisions regarding the handling of personal information in connection with the provision of their respective products and services. We ask that you also review those descriptions where applicable.



Chunk 1: General Information / Operator

1. Name of Personal Information Handling Business Operator and Person Responsible for Personal Information Management
ARUKAS Co., Ltd.

2. Purpose of Using Personal Information

2.1 Customer-related personal information
a. Information on sales slips for product reservations, delivery, repairs, orders, etc.
b. Information provided via customer cards, questionnaires, etc.
c. Information generated from product purchases or card usage
d. Information generated from online sales
e. Information provided via newsletters, inquiry forms, or brand websites
f. Other lawfully collected information

2.2 Business partner-related personal information
a. Information on account opening forms, contracts, memorandums, etc.
b. Other lawfully collected information

Chunk 2: Use of Personal Information

3. Purposes of Using Acquired or Retained Personal Information

3.1 Customer-related personal information
a. To confirm orders, shipping, inquiries, payment procedures, product delivery, after-sales service
b. For market research and marketing activities to improve products and services of the company and group companies
c. To provide information on new products and services, online shopping, stores, events, catalogs, and other company-approved information
d. To send rewards for survey participation, notify lost items, and ensure customer safety for legitimate purposes

3.2 Business partner-related personal information
a. For sales, procurement, logistics, and related activities of products and services
b. For market research and marketing activities to improve products and services of the company and group companies

3.3 Shareholder-related personal information
a. To exercise rights and fulfill obligations under corporate law
b. For the operation and record-keeping of shareholder meetings
c. To provide lawful benefits to shareholders
d. To implement measures to maintain smooth relations with shareholders
e. For data creation and management based on applicable laws

3.4 Recruitment, internship applicants, and former employees
a. To provide information, communication, and other related recruitment purposes
b. To provide information and communication to former employees

Chunk 3: Third-Party Provision and Sharing

4. Provision of Personal Information to Third Parties

4.1 The company will not provide personal information to third parties except in the following cases:
a. With the consent of the individual
b. Required by law
c. When necessary to protect life, body, or property and obtaining consent is difficult
d. When necessary to improve public health or promote the sound growth of children and obtaining consent is difficult
e. When cooperation with government agencies or local authorities is required for lawful duties and obtaining consent may hinder execution
f. When personal information is disclosed to payment companies for identity verification, billing confirmation, and credit checks

4.2 The company may entrust handling of personal information partially or entirely to third parties within the scope necessary to achieve the purpose of use. The company will supervise the entrusted party appropriately.

4.3 The company may share customer personal information (name, address, birth date, gender, occupation, phone/fax, email, purchase history, etc.) with group companies within the necessary scope. The company will manage this information responsibly.
a. Group companies refer to consolidated subsidiaries listed on the company website.

4.4 The company may provide personal information to successors in business due to mergers or other reasons.

Chunk 4: Requests for Disclosure, Correction, etc.

5. Methods for Requesting Disclosure, Correction, etc. of Personal Information

5.1 Definition of "Disclosure, etc."
"Disclosure, etc." refers to disclosure, notification of purpose of use, correction/addition/deletion, suspension/deletion of use, or cessation of third-party provision under the Personal Information Protection Law.

5.2 Personal information eligible for disclosure requests
Only "retained personal data" as defined by the Personal Information Protection Law is subject to request.

5.3 Request submission point
Requests must be submitted directly to the registration/contact point where the personal information was registered or provided ("Registration Window"). If unknown, requests can be submitted to the company's "Inquiry Window."

5.4 Documents required for requests
a. For disclosure or notification of purpose of use: Complete the disclosure request form sent by the company and submit by postal mail to the Inquiry Window. Results will be sent via registered mail to the confirmed address.
b. For correction, addition, deletion, suspension, or cessation of third-party provision: Complete the correction request form and submit by postal mail. Results will be sent via registered mail to the confirmed address. Note that suspension or deletion may affect service use.
c. Submitted request forms and identity verification documents will not be returned. Forms are managed properly; verification documents are discarded after a certain period.
d. The company may contact the individual or their agent by phone to confirm details.

Chunk 5: Fees and Eligibility

6. Fees for Disclosure or Notification of Purpose of Use

6.1 A fee of 500 yen (excluding tax) is charged per request. Additional mailing costs may apply. Include 540 yen in postage or postal money order with the request form.

7. Eligibility for Requests

7.1 Requests can be made by:
a. The individual whose personal information is concerned
b. An authorized agent (power of attorney or legal guardian)

7.2 Verification documents required:
a. If requesting as the individual: Provide identity verification documents.
b. If requesting as an agent: Provide (i) individual’s verification documents, (ii) agent’s verification documents, (iii) proof of agency (power of attorney or legal documents for guardianship).

7.3 Acceptable verification documents (provide 1 for items 1–4, 2 for items 5–11):
1. Driver’s license
2. Passport
3. Photo ID resident card
4. Alien registration card
5. Health insurance card
6. Pension book
7. Welfare handbook
8. Seal registration certificate (with seal)
9. Family register (full or extract)
10. Resident card
11. Certificate of Alien Registration (issued within 3 months)

7.4 Agency verification documents:
- For authorized agent: Power of attorney signed by individual + seal registration certificate
- For legal guardian: Proof of legal authority (family register or guardian registration certificate). Parent: resident card or insurance showing relationship/family.
Note: Must be issued within 3 months.

Chunk 6: Policy Review

8. Review of Privacy Policy Regarding Personal Information Protection

The company may revise the privacy policy, disclosures under the Personal Information Protection Law, and procedures for disclosure requests without prior notice to improve personal information protection or to comply with changes in laws and norms.